Returns & Exchanges

At BRAINGAIN, we want you to be fully satisfied with your training gear, which is why we offer a 30-day return window for all unused products in their original packaging. Whether you are upgrading your home gym or need a different weight class, our streamlined process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original boxes, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Ship the Equipment

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the condition of the returned gear, your refund or exchange will be processed within 5-7 business days.